If you are opting for collection and are not able to collect between 8.30am and midday, please contact us and we will arrange to leave your order at our premises for you to collect at your convenience.
When placing your order, please use the Special Instructions box to nominate a ‘Safe Place’. This can be a neighbour (please ask their permission!) or your garden, porch, shed etc. This is to ensure that your delivery can always be left safely if no one is in. We have had orders stolen from customer properties so if we cannot find a suitable safe place, we will not risk leaving your order and will re-deliver the next day. This will unfortunately incur a second delivery charge so please do let us know where your order can be safely left. Frozen dog food is perfectly safe to refreeze should it defrost slightly.